Privacy policy

Last updated: 02/28/2026

This Privacy Policy describes how VitaGumi Nutrition (“VitaGumi”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit our website, use our services, communicate with us, or interact with our products (collectively, the “Services”).

Our website may collect personal information even if purchases are completed through third-party marketplaces such as Noon.

For purposes of this Privacy Policy, “you” and “your” refers to any individual who visits our website, communicates with us, subscribes to our communications, or otherwise interacts with our Services.

Please read this Privacy Policy carefully.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws in the United Arab Emirates.

When we make changes we will:

Post the updated Privacy Policy on our website
Update the “Last Updated” date
Take any other steps required under applicable UAE data protection laws

Your continued use of our Services after changes are posted constitutes acceptance of the updated policy.

2. How We Collect and Use Your Personal Information

To provide and improve our Services, we collect personal information from various sources depending on how you interact with us.

We use this information to:

Communicate with you
Provide customer support
Improve our website and services
Send marketing communications (with your consent where required)
Comply with legal obligations under UAE law
Prevent fraud and maintain security

3. Personal Information We Collect

Information You Provide Directly

When you interact with our website or contact us, we may collect:

Contact Information

Name
Email address
Phone number
Address

Account Information (if applicable)

Username
Password
Account preferences

Order or Product Inquiry Information

Product preferences
Shipping details (where applicable)
Order inquiries relating to purchases made via Noon or other platforms

Customer Support Information

Messages you send through contact forms
Emails or communications with our support team

You may choose not to provide certain information, but doing so may limit your ability to access some services.

4. Purchases Through Noon or Other Marketplaces

VitaGumi products may be sold through third-party marketplaces such as Noon.com.

When you purchase products through these platforms:

Your payment and order information is processed directly by the marketplace
VitaGumi may receive limited order information necessary for customer support, fulfillment coordination, or product inquiries
The marketplace’s privacy policy will apply to information collected directly by them

We encourage you to review the privacy policies of these platforms before making purchases.

5. Information We Automatically Collect

When you visit our website, we may automatically collect certain information about your device and usage.

This may include:

IP address
Browser type
Device information
Pages visited
Time spent on pages
Website interaction data

This information helps us improve our website functionality and user experience.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

Remember user preferences
Analyze website performance
Improve website functionality
Understand how visitors interact with our content

Most web browsers allow you to control cookies through browser settings.

Disabling cookies may impact certain website features.

7. How We Use Your Personal Information

We use personal information for the following purposes:

Providing Services

To operate our website, respond to inquiries, and support customers who purchase our products through online marketplaces.

Customer Support

To respond to questions, product inquiries, and support requests.

Marketing and Promotions

With your consent where required, we may send:

Product updates
Promotions
Marketing communications
Health and nutrition content

You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We may process information to:

Detect suspicious activity
Prevent fraud
Protect our website and users

Improving Our Services

We use usage data and feedback to improve website performance and product offerings.

8. How We Share Personal Information

We may share your personal information in limited circumstances including:

Service Providers

With trusted vendors that help us operate our business, such as:

Website hosting providers
Customer service platforms
Email marketing platforms
Analytics providers

Marketplace Platforms

If you contact us regarding orders made through third-party marketplaces such as Noon.

Legal Compliance

Where disclosure is required to:

Comply with UAE laws or regulations
Respond to lawful requests by authorities
Protect our rights or prevent fraud

Business Transfers

If our business is involved in a merger, acquisition, or restructuring, personal information may be transferred as part of the transaction.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information from:

Unauthorized access
Loss
Misuse
Disclosure

However, no system is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information only as long as necessary to:

Provide our services
Fulfill the purposes described in this policy
Comply with legal and regulatory obligations

Once data is no longer required, it will be securely deleted or anonymized.

11. International Data Transfers

Your information may be processed or stored outside the UAE by service providers that support our website or operations.

When this occurs, we take reasonable steps to ensure your personal information remains protected in accordance with applicable data protection laws.

12. Your Privacy Rights

Under applicable UAE data protection laws, you may have rights regarding your personal data, including:

Right to Access
You may request information about the personal data we hold about you.

Right to Correction
You may request correction of inaccurate or incomplete information.

Right to Deletion
You may request deletion of your personal data where permitted by law.

Right to Restrict Processing
You may request that we limit how your personal information is used.

Right to Withdraw Consent
If we process your information based on consent, you may withdraw that consent at any time.

To exercise these rights, please contact us using the details below.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of these external websites, and we encourage you to review their privacy policies.

14. Children’s Privacy

Our products and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that personal data of a minor has been collected, we will take steps to delete it.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

VitaGumi Nutrition

Email: info@vitagumi.me
Website: www.vitagumi.me